Terms of Service

Last updated: 5 November 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Questiverse Learning LLP ("Company", "we", "us"), the operator of the Skillozia careers and hiring platform ("Platform"), accessible at skillozia.com.

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Different parts of these Terms apply depending on how you use the Platform: as a Customer organization (a staffing agency or corporate HR team and its staff), as a Candidate (a job seeker using the candidate portal or applying through the career portal), or as a Client portal user (a hiring contact invited by a Customer). Sections 4–6 set out role-specific terms; all other sections apply to everyone.

2. Description of Service

Skillozia is a cloud-based recruitment management platform for staffing agencies, corporate HR teams, and job seekers. Depending on your role and plan, the Platform provides:

• Candidate sourcing, tracking, and management with visual pipelines.
• Job requisition management, approval workflows, and department structures.
• AI-assisted resume parsing, candidate-job matching, screening, and content generation.
• Interview scheduling, coordination, and feedback.
• Email, WhatsApp, and SMS communication tools and sequence automation.
• A client portal for hiring manager collaboration, feedback, and timesheet approval.
• A public career portal and candidate tools (profile, resume builder, cover letters, career journal).
• Contract staffing operations: timesheets, contract lifecycle management, GST-compliant invoicing, payment tracking, commissions, and contractor payables reporting.
• Reporting, analytics, an AI support assistant, and compliance tooling.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must immediately notify us of any unauthorized access to your account.
• One person or entity may not maintain more than one free account.
• You must be at least 18 years old to create an account.

4. Terms for Customer Organizations (Agencies & Corporate Teams)

The organization that registers a tenant account (the "Customer") and its authorized users are responsible for how the tenant is used. The Platform supports multiple staff roles with varying permissions (e.g., Owner, Manager, Recruiter, Finance). The account owner is responsible for:

Contract staffing module. Where the Customer uses timesheets, contract invoicing, or payables features: (a) the Customer is responsible for the accuracy of recorded hours, rates, and expenses; (b) timesheet approvals recorded on the Platform — including approvals by the Customer's clients through the client portal — are the Customer's chosen basis for invoicing; (c) payables and TDS figures are informational reports only — the Customer remains solely responsible for payroll execution, withholding, and statutory compliance (including PF, ESI, professional tax, and TDS filings); and (d) Skillozia is not a party to, and assumes no liability under, any employment, engagement, or commercial contract between the Customer, its contractors, and its clients.

• Managing team member access, role assignments, and permissions.
• Ensuring all users under the tenant comply with these Terms.
• Revoking access promptly when team members leave the organization.
• The accuracy of business information used in documents the Platform generates for them — including client details, GSTIN and billing state used on invoices, rates, and purchase-order references.
• Communications sent to candidates, contractors, and clients through the Platform under the Customer's name and branding, including any wording the Customer customizes in automated emails.

5. Terms for Candidates and Job Seekers

• Candidate accounts and core candidate tools (profile, applications tracking, resume builder, cover letters, career journal) are currently provided free of charge. We reserve the right to introduce fees for optional or premium candidate features in the future; any such change will be notified in advance, will not apply retroactively, and will never hold previously created data hostage — you will always be able to export your own data.
• When you apply to a job, the information you submit (including your profile and resume) is shared with the organization that posted it, who processes it as an independent data controller.
• You control your profile's discoverability settings; making your profile public makes it visible to recruiters on the Platform.
• You are responsible for the accuracy of information you present to prospective employers. Verified skill badges reflect performance in Platform assessments only.
• If you work as a contractor placed by an agency using the Platform, timesheets you submit are represented by you as accurate records of hours worked; your engagement terms (pay, notice, conduct) are between you and the agency, not with Skillozia.
• Career advice, AI-generated resumes, screening results, and similar outputs are assistive tools, not promises of employment outcomes.

6. Terms for Client Portal Users

• Client portal access is invitation-based, granted by a Customer (typically a staffing agency) for collaboration on that Customer's roles.
• You act on behalf of your organization: feedback, interview requests, and timesheet approvals you record are treated as actions of your organization in its dealings with the Customer.
• Candidate information visible in the client portal is confidential, shared for the sole purpose of evaluating candidates for your roles. You may not use it to contact or engage candidates outside the process agreed with the Customer, or share it with third parties.
• Commercial terms (fees, guarantees, rates) are between your organization and the Customer; Skillozia is not a party to them.

7. Features That Use AI

The Platform includes features that use AI, such as resume parsing, candidate-job matching, screening conversations, content generation (job descriptions, resumes, cover letters, emails), and a support assistant. For all of these:

• AI output supports decisions; it does not make them. Match scores, screening evaluations, and generated content can be inaccurate or incomplete. A person at the Customer must review AI output before acting on it, and the Customer must not make adverse hiring decisions based solely on automated processing.
• Content submitted to AI features may be processed by third-party AI providers acting as our sub-processors, solely to deliver the requested feature. We do not use your data to train our own or third parties' foundation models.
• The AI support assistant answers from curated product knowledge and, for signed-in users, your own tenant's data. It cannot access other tenants' data and its answers may contain mistakes, so check them before relying on them.
• You are responsible for reviewing AI-generated content (e.g., job descriptions, emails) before publishing or sending it.

8. Communications

• The Platform sends transactional messages (email, and where configured WhatsApp/SMS) on behalf of Customers — for example interview invitations, application updates, timesheet notifications, and invoices.
• Customers warrant that they have an appropriate lawful basis to contact the recipients they message through the Platform, and that customized message content complies with applicable law.
• Recipients can opt out of non-essential communications; essential transactional and security messages (such as password resets) are sent regardless of marketing preferences.
• Sending unsolicited bulk communications through the Platform is prohibited and grounds for suspension.

9. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable local, national, or international law or regulation.
• Upload, store, or transmit any data that is unlawful, defamatory, harassing, or fraudulent.
• Collect or store candidate data without a legitimate recruitment purpose or lawful basis.
• Send unsolicited bulk communications (spam) through the communication features.
• Attempt to gain unauthorized access to other accounts, tenants, systems, or data.
• Probe, bypass, or manipulate the AI assistant or other features to access data beyond your authorization.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use automated scripts, bots, or scraping tools to access the Platform (except through tools we provide).
• Resell, sublicense, or redistribute access to the Platform without written consent.
• Upload malicious code, viruses, or any content designed to disrupt the Platform.

10. Candidate Data Responsibilities

As a recruitment platform, Skillozia processes personal data of job candidates. Customers acknowledge and agree that:

• The Customer is the data controller for candidate data it uploads or creates on the Platform. Skillozia acts as a data processor on the Customer's behalf. For data candidates submit directly to their own candidate account, Skillozia acts as controller as described in the Privacy Policy.
• Customers are responsible for obtaining any necessary consents from candidates before uploading their personal data.
• Customers must have a lawful basis for processing candidate data under applicable data protection laws (including India's DPDP Act 2023 and, where applicable, GDPR).
• Customers will respond to data principal / data subject requests from candidates in a timely manner; we will provide reasonable assistance.
• Sensitive personal data (e.g., health records, religious beliefs) must not be uploaded unless strictly necessary and lawful for the recruitment purpose.

11. Intellectual Property

• The Platform, including its design, code, logos, and documentation, is owned by Questiverse Learning LLP and protected by intellectual property laws.
• You retain ownership of all data you upload to the Platform (candidate records, job descriptions, templates, timesheets, etc.).
• You grant us a limited license to process, store, and display your data solely for the purpose of providing the service.
• Tenant branding (logos, colors) uploaded to the Platform remains the property of the respective tenant.

12. Trials, Subscriptions and Payments

• New Customer workspaces include a 14-day free trial with Professional plan features. Each new workspace is reviewed before it can be used, and the trial runs from approval. No payment details are required to start a trial. When a trial ends without a subscription, the account moves to the free plan: existing data remains accessible, and plan limits apply to creating new records.
• Paid subscriptions are billed in advance on the billing cycle selected at checkout. Payments are processed by our payment provider (currently Razorpay); we do not store card details.
• Subscription fees attract GST as applicable; invoices identify CGST/SGST or IGST based on your billing state. You are responsible for providing accurate billing information including GSTIN.
• Plan limits (such as candidate profiles, active jobs, and team seats) apply per your selected plan as described on the pricing page.
• All fees are non-refundable except as set out in our Refund & Cancellation Policy or as required by applicable law.
• We reserve the right to modify pricing with 30 days advance notice. Existing subscriptions will be honored at their current rate until renewal.
• Failure to pay may result in suspension or limitation of access to paid features.

13. Integrations and Connected Accounts

The Platform does not issue API keys to customers. Where you connect your own accounts (such as a calendar, LinkedIn, WhatsApp, SMS or Slack), the following terms apply:

• Credentials and tokens you enter for a connected account are confidential; keep them safe and disconnect or replace them if they are exposed.
• You are responsible for activity under the accounts you connect, and for that provider's own terms and charges.
• The Platform applies rate limits to protect the service; excessive usage may result in throttling or suspension.
• We may change or retire an integration with reasonable advance notice.

14. Service Availability

• We strive to maintain high availability but do not guarantee uninterrupted access.
• Planned maintenance will be communicated in advance whenever possible.
• We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Our total liability for any claim related to the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.
• We are not responsible for hiring decisions, engagement decisions, or commercial outcomes based on information or AI output processed through the Platform.
• Invoices, payables, and financial reports are generated from data you provide; we are not liable for errors arising from inaccurate inputs, and generated documents do not constitute tax, legal, or accounting advice.

16. Indemnification

You agree to indemnify and hold harmless Questiverse Learning LLP, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Platform in violation of these Terms.
• Your violation of any applicable law or regulation.
• Your processing of candidate data in violation of data protection laws.
• Disputes between Customers, their clients, candidates, or contractors relating to engagements managed through the Platform.
• Any content you upload or transmit through the Platform.

17. Termination

• You may terminate your account at any time by contacting us or using the account settings.
• We may suspend or terminate your access if you violate these Terms, fail to pay fees, or engage in activities that harm the Platform or other users.
• Upon termination, you may request an export of your data within 30 days. After this period, your data will be permanently deleted.
• Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will remain in effect.

18. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts in India. We encourage you to contact us first to resolve any disputes informally before pursuing legal action.

19. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated via email or in-app notification at least 15 days before they take effect. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

20. Contact

For questions about these Terms, contact us at:

Questiverse Learning LLP

Email: legal@skillozia.com

Website: skillozia.com