Refund & Cancellation Policy

Draft — pending legal review

1. Agency and company subscriptions

• Plans are billed in advance, monthly, quarterly or annually, through our payment provider Razorpay.
• You can cancel at any time from Billing. Your access continues until the end of the period you have paid for, and the plan does not renew.
• Monthly and quarterly plans: the current period is not refunded when you cancel.

2. Annual plans

• If you cancel within 14 days of your first annual payment, we refund it in full.
• After 14 days, the rest of the year is not refunded; your access continues until the end of the paid year.

3. Free trial

A free trial is not charged, so there is nothing to refund.

4. Changing plans

• Upgrades (a higher plan, more users, or a longer billing cycle that costs more) take effect immediately. You pay the new plan's price less a pro-rata credit for the unused days of your current paid period, based on what you paid for that period excluding GST. GST is added to the difference. Checkout shows the new plan's price, the credit and the total before you pay.
• On the same billing cycle your renewal date stays the same, and you pay the new plan's price only for the days left until then. Moving to a longer cycle (for example monthly to annual) starts a new period on the day you upgrade.
• Downgrades (a lower plan, fewer users, or a shorter or cheaper billing cycle, such as annual to monthly) take effect at your next renewal. You keep your current plan and its limits until then, and the current period is not refunded. Billing shows the scheduled change, and you can cancel the scheduled change from Billing before that date.
• You cannot reduce your users below the number of users on your account: remove users first.
• A credit for unused time is used only towards the upgrade it was given for. It is not paid out or refunded.

5. Candidate packs and passes

• Candidates can buy one-off packs and passes (from ₹99 to ₹399) when purchases are available in the candidate portal. There is no subscription and nothing renews.
• A pack is refundable within 7 days of purchase if none of it has been used: no writing help from it used and, for the Resume Pro pass, nothing exported with it.
• A partly used pack is not refunded.

6. Duplicate or failed charges

If you are charged twice, or charged for a payment that failed, we always refund it in full to the original payment method, within 5–7 working days of it being reported to us or detected by us.

7. Taxes

GST is refunded along with the amount it was charged on.

8. How to ask for a refund

• Email support@skillozia.com with your invoice number or Razorpay payment ID.
• We reply within 2 working days.
• Approved refunds are paid to the original payment method through Razorpay, usually within 5–7 working days.

9. Accounts suspended for abuse

We may refuse a refund for an account suspended for abuse or for breaking our Terms of Service, except where the law requires a refund.

10. Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.