Confidential (via Talento HR)
Trivandrum ( flexible to travel if required) · On-site · Full-time · 5-10 years experience
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Talent Acquisition & Hiring
• Own end-to-end recruitment for BPO, IT, AI, and support roles
• Drive sourcing through LinkedIn, job portals, referrals, and outbound strategies
• Build and maintain a strong talent pipeline for ongoing and future hiring needs
• Partner with business leaders to understand hiring requirements and timelines
• Improve time-to-hire and quality-of-hire metrics
• HR Operations & Employee Lifecycle
• Manage onboarding, induction, and seamless employee integration
• Oversee attendance, leave management, payroll coordination, and documentation
• Handle confirmations, promotions, exits, and full employee lifecycle processes
• Maintain accurate HR records and HRMS systems
• Compliance & Policies
• Ensure adherence to labor laws and statutory compliance (PF, ESI, gratuity, etc.)
• Maintain and update HR policies aligned with business growth
• Ensure audit readiness and proper documentation
• Employee Engagement & Culture
• Drive engagement initiatives to improve retention and morale
• Act as a bridge between management and employees
• Address employee concerns, conflicts, and grievances effectively
• Build a performance-driven and positive work culture
• Performance Management & Capability Building
• Support implementation of performance management systems (PMS/KPIs)
• Work with managers on goal setting, reviews, and feedback processes
• Identify training needs and coordinate learning & development initiatives
• Help build leadership capability within teams
• Strategic HR Support
• Assist leadership in organizational structuring and workforce planning
• Contribute to scaling HR processes for the AI startup division
• Bring in best practices from ITES and SaaS environments
Required Skills & Qualifications
• 5–10 years of HR experience in ITES / BPO / SaaS / tech environments
• Strong hands-on experience in recruitment and HR operations
• Good understanding of Indian labor laws and compliance requirements
• Excellent communication and stakeholder management skills
• Ability to work independently with minimal supervision
• High ownership mindset and execution capability