Confidential (via Talento HR)
Cochin · On-site · Full-time · 2-5 years experience
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You will participate within the global Support and operations team to provide Level one and Level 2 support and on-boarding of new client on SaaS clients.
This role has 2 shifts, including evening and night shifts. The work is conducted in English.
Main responsibilities include:
● Support Level 1 (phone and email support) and Level 2 (diagnosis and resolutions) of our global platform.
● Operations and monitoring of the platforms, including proactive operations on the SaaS environments.
● Daily operations of the systems, which would include early shifts, night shifts and weekend works.
● Participate on release management and automation of release management.
● Participate on long term improvements of the operations.
● Possibility of short on-site assignments.
SKILLS REQUIRED
● Good knowledge of Linux, scripting (perl, shell) and Python (a plus)
● Good command of databases (e.g. Oracle, or an open source type), and SQL languages.
● Past experience in trading systems would be a plus (but not necessary).
● Fluent English, with ability to provide phone support.