Confidential (via Talento HR)
Cochin · On-site · Full-time · 7-12 years experience
Apply on this page: the form takes your details and resume.
Key Responsibilities
• Manage and oversee day-to-day gold loan operations across branches/regions.
• Ensure smooth and efficient loan processing, disbursement, renewals, closures, and customer service.
• Monitor branch operations and ensure adherence to company policies, RBI guidelines, and regulatory requirements .
• Handle end-to-end gold loan operations , including gold appraisal, custody, documentation, auction, and reconciliation.
• Monitor operational KPIs, productivity, TAT, portfolio quality, and branch performance.
• Conduct regular audits and ensure compliance with operational and security procedures.
• Identify operational risks and implement corrective and preventive measures.
• Coordinate with Branch, Credit, Collections, Audit, Risk, Finance, and other teams.
• Drive process improvements and standardization across branches.
• Manage and mentor branch/operations teams and ensure achievement of operational targets.
• Prepare MIS and operational reports for senior management.
• Graduate/Postgraduate with 7–12 years of relevant experience in Gold Loan Operations .
• Strong experience in Gold Loan/NBFC/Banking operations is mandatory.
• Experience managing multiple branches or regional operations will be preferred.
• Good knowledge of gold loan processes, compliance, audit, documentation, and risk controls.
• Strong leadership, analytical, communication, and team-management skills.
• Willingness to travel across branches/locations as required.